• Support Function: Improving Chatbots with Gen AI

    IBM is a company specializing in artificial intelligence, cloud, and digital transformation solutions. In this video, Mattéo Procoppe, a technical specialist in generative AI solutions at IBM, explains how generative artificial intelligence is transforming the way companies interact with their customers through new chatbots.

    Discover how a solution based on Watson X Assistant can modernize traditional chatbots by making them more flexible and effective. By connecting AI to internal company data (website, FAQs, CRM) and using RAG (Retrieval Augmented Generation) techniques, the system generates reliable, personalized responses in natural language for users.

    The IBM website: https://www.ibm.com/

    IBM is a company specializing in artificial intelligence, cloud, and digital transformation solutions. In this video, Mattéo Procoppe, a technical specialist in generative AI solutions at IBM, explains how generative artificial intelligence is transforming the way companies interact with their customers through new chatbots.

    Watch the video on YouTube