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Iliass Benryane, Director of Data Science at Artefact, is introducing a voice-based AI designed for call centers to answer customer questions about home appliances. 

In this video, discover how this solution uses prompt and flow engineering to understand requests, leverage tools such as APIs, and deliver quick, context-appropriate, and informative responses. The goal is to free up support agents from repetitive tasks so they can focus on complex cases. The AI can operate in standalone mode or as a co-pilot, assisting humans in real time, resulting in a 30% time savings for support teams.