• Finance: Improving Customer Service with AI

    Onepoint is a consulting firm specializing in the digital transformation of businesses and organizations.

    Louis-Adrien, a data scientist at Onepoint, has been working on developing a response assistant for a bank to streamline the processing of sales emails and generate responses to customer inquiries.

    The project used generative AI and large language models (LLMs) to experiment with different prompting techniques and platforms.

    AI has helped improve the quality of customer responses by correcting spelling and syntax errors, thereby increasing end-user satisfaction.

    Join Louis-Adrien to learn how AI can improve the quality of communication while ensuring data sovereignty.

    Onepoint is a consulting firm specializing in the digital transformation of businesses and organizations.

    Louis-Adrien, a data scientist at Onepoint, has been working on developing a response assistant for a bank to streamline the processing of sales emails and generate responses to customer inquiries.

    The project used generative AI and large language models (LLMs) to experiment with different prompting techniques and platforms.

    Watch the video on YouTube