• Customer Satisfaction: Generating Customized Troubleshooting Guides

    Back-Market is the global leader in refurbished products, with a presence in Europe, the United States, and Asia. Using artificial intelligence, the company has developed an innovative platform called Monster AI, which enables customer service agents to automatically generate personalized troubleshooting guides. This solution, powered by generative AI, allows 30% of customers to resolve their technical issues on their own without having to send their device in for repair.

    Join Aurélien, manager of the Machine Learning team, and Thomas, an AI project security engineer at Back Market, to learn how the company uses advanced models—such as those from OpenAI and Mistral—while ensuring the security and privacy of customer data.

    Back-Market is the global leader in refurbished products, with a presence in Europe, the United States, and Asia. Using artificial intelligence, the company has developed an innovative platform called Monster AI, which enables customer service agents to automatically generate personalized troubleshooting guides. This solution, powered by generative AI, allows 30% of customers to resolve their technical issues on their own without having to send their device in for repair.

    Watch the video on YouTube