• Infrastructure: Improving Customer and Sales Service Through AI

    Philippe Xu, a senior manager at Artefact, helps companies with their data transformation. In this video, discover Elia, an AI-powered agent developed for Legrand. This solution helps customer service and sales representatives quickly find product information via a conversational interface: compare products, access installation procedures, retrieve sales pitches, or automatically generate summaries after a conversation. Comprising a system for organizing internal documents and a GPT-4-based agent, Elia enables semantic search and the generation of tailored responses. Key challenges include data confidentiality and accountability for the advice provided by the agent. Results: time savings of approximately 1 minute per call or email for advisors and 3 minutes per sales interaction for sales representatives, while improving customer satisfaction and the user experience. 

    Philippe Xu, a senior manager at Artefact, helps companies with their data transformation. In this video, discover Elia, an AI-powered agent developed for Legrand. This solution helps customer service representatives and sales reps quickly find product information through a conversational interface: compare products, access installation procedures, retrieve sales pitches, or automatically generate summaries after a conversation.

    Watch the video on YouTube