• Infrastructure: Improving Customer and Sales Service Through AI

    Philippe Xu, Consulting Director at Artefact, helps companies with their data transformation. In this video, discover Elia, an AI-powered agent developed for Legrand. This solution helps customer service and sales representatives quickly find product information via a conversational interface: compare products, access installation procedures, retrieve sales pitches, or automatically generate summaries after a conversation. Comprising a system for organizing internal documents and a GPT-4-based agent, Elia enables semantic search and the generation of tailored responses. Key challenges include data confidentiality and accountability for the advice provided by the agent. Results: time savings of approximately 1 minute per call or email for advisors and 3 minutes per sales interaction for sales representatives, while improving customer satisfaction and the user experience. 

    Philippe Xu, Consulting Director at Artefact, helps companies with their data transformation. In this video, discover Elia, an AI-powered agent developed for Legrand. This solution helps customer service representatives and sales representatives quickly find product information through a conversational interface: compare products, access installation procedures, retrieve sales pitches, or automatically generate summaries after a conversation.

    Watch the video on YouTube