• Telephony: Semantic Analysis of Customer Messages Using AI

    Normand Péladeau, founding president of Recherches Provalis, presents their AI solution designed for text data analysis. The WordStat software helps many companies and researchers automate the analysis of large volumes of unstructured text, such as customer feedback or incident reports.

    Find out how Telenor, a major telecommunications group, used this solution to analyze hundreds of thousands of SMS messages in record time. Using supervised machine learning and a semantic taxonomy, they automated the categorization of messages, thereby reducing the number of hours required and improving data management.


     

    Normand Péladeau, founding president of Recherches Provalis, presents their AI solution designed for text data analysis. The WordStat software helps many companies and researchers automate the analysis of large volumes of unstructured text, such as customer feedback or incident reports.

    Watch the video on YouTube